IT Support

Providing unrivalled IT support around Cambridge

Espi knows how critical it is that when you encounter an IT problem, it is fixed quickly and with the minimum impact on your business. For this reason, we aim to provide a one-stop-shop that provides you with a clear, defined process for regular maintenance and problem resolution.

A Step Ahead

Our Sage and IT support teams work side by side ensuring that those clients with cover on both never have to contact 2 separate teams or suppliers to resolve an issue. You don’t need to worry about whether it’s a hardware or software issue. We do that for you.

What do we cover?

We offer complete cover for your network. We usually offer the following features but these can be customised to meet your individual business requirements.

Helpdesk Support

Unlimited helpdesk support a phone call away during office hours*  Your call is answered quickly and directly by a trained technical consultant.

Remote Control Support

If we can’t sort out your problem over the phone we can connect to your system remotely.

Network Software Support

Our typical response time is less than 30 minutes.

Hardware Support (Espi supplied hardware)

Our typical response time is less than 30 minutes.

Software Monitoring

We will be monitoring your software for updates.

Hardware Monitoring

We will be monitoring your hardware for failures.

Backup monitoring and restoration

The backup logs will be checked daily, if you need to restore a file, we can do it for you.

Fileserver resource and capacity monitoring

We will be monitoring capacity on your servers.

Our IT Support also covers

Hardware Loan

A loan PC if yours fails, where available.

Remote setup of new users, email addresses and security

Eliminate the time taken to set up new accounts by allowing Espi to do this for you.

Engineer based onsite*

A qualified engineer onsite on a regular basis.

*for an additional charge

iPhone integration

Integration with Microsoft exchange.

Cloud Support

We can monitor your Cloud or Hosted Server, Cloud Backups and Office 365.

Anti-Virus

We will offer you our market leading product which is checked and updated daily. To find out more about the products we supply, please click on the link provided.

Technology Review

We’ll keep you up to date with new technology publish regular newsletters and hold customer seminars
“The support team always respond within 30 minutes of an email. This is always with an extremely detailed, yet simple response that is easy for any user to follow.” Josh Ansell

Commercial Co-ordinator, PPGlobal

Like to know more?

For further information on how Espi can help your business please contact our customer service team on 01954 213999 or leave a message using the simple contact form. A member of the team will be in touch with you as soon as possible.
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