IT and Network Support

it-supportWhat is Network Support?

Our IT Support offering is a comprehensive and flexible service designed specifically for small to medium sized businesses in the Cambridgeshire, Norfolk, Suffolk and Herts areas. It covers all the essential services like backup monitoring, proactive maintenance, server and desktop system administration, security and user support.

Our standard package offers unlimited support on the many functions listed below but these can be customised to meet your individual business requirements.  Treat us as your own IT department supporting your on premise, cloud and hybrid IT systems.

keyboard and hand

What do we cover?
We offer complete cover for your network. We usually offer the following features but these can be customised to meet your individual business requirements.

Helpdesk support

Unlimited helpdesk support a phone call away during office hours*  Your call is answered quickly and directly by a trained technical consultant

Remote control support

If we can’t sort out your problem over the phone we can connect to your system remotely

Network software support

Our typical response time is less than 30 minutes

Hardware support (Espi supplied hardware)

Our typical response time is less than 30 minutes

Hardware loan

A loan PC if yours fails, where available

Remote setup of new users, email addresses and security

 

Backup monitoring and restoration

The backup logs will be checked daily, if you need to restore a file, we can do it for you.

Software monitor

We’ll be monitoring your software for updates

Hardware monitor

We’ll be monitoring your hardware for failures

Anti-virus

We’ll offer you our market leading product which is checked and updated daily

Technology review

We’ll keep you up to date with new technology publish regular newsletters and hold customer seminars

Full IT management

We will manage your whole IT system

Engineer based onsite*

A qualified engineer onsite on a regular basis

iPhone integration

Integration with Microsoft exchange

Fileserver resource and capacity monitoring

We’ll be monitoring capacity on your servers

Support on internet diagnostic problems

 

Cloud support

We can monitor your cloud or hosted server, cloud backups and Office 365

Our Sage and IT support teams work side by side ensuring that those clients with cover on both never have to contact 2 separate teams or suppliers to resolve an issue. You don’t need to worry about whether it’s a hardware or software issue. We do that for you.

 

*9a.m. – 5p.m. Monday to Friday excluding public holidays

**Optional and charged separately as required